Voice Of The Customer
Repository of customer knowledge and data organized into significant groupings.
Problem To Solve: Compile, analyze, and share customer information throughout the firm to become more customer-responsive and to facilitate value.
How To Use This Tool
Set up a knowledge gathering process and collect all the customer knowledge into one shared repository, continually updated.
Looking for an expert business consultant to help you use this tool?
Try connecting with someone here:
Hunter Hastings 
William Andrews 