Customer Journey Mapping Tool
Identifies the steps of the consumer journey which is thinking, feeling, and doing.
Problem To Solve: Understanding customer dissatisfactions is not a simple yes-no question. You need to understand the customer's life, situation, and context. This tool helps you to do so at any point in your business cycle.
How To Use This Tool
A design tool to use when you are aiming to design or improve or repair a customer experience. A design tool to use when you are aiming to design or improve or repair a customer experience. Click here for in-depth directions.
Looking for an expert business consultant to help you use this tool?
Try connecting with someone here:
Hunter Hastings 
William Andrews 